Poor Moving Company

Ocean and Moving Storage had a job of moving our furniture. A date was set and a time frame of 2-4p was given. I was waiting during that time period when I get a call stating that they are running twenty minutes late. Twenty minutes past and they did not show up. The company then calls and says that it would be until 6p until they show up. How does twenty minutes turn into two hours late?



So I left and was not going to waste my whole afternoon. Ocean Moving & Storage then calls me up begging me to be there due to them not wanting to lose the account. They then reassured my that I would be compensated for my trouble and time. I decided to leave a key and they had a list of the items trusting them.



I got home that night and found that they left trash all over my house, helped themselves the refrig without permission, took the dinning room top but not the legs of the table, and wanted to charge thousands more for a couple extra items that where not on the list.



I called them up the other day to follow up on my compensation for my troubles and the customer reps. knew nothing about the situation and I still have not received my compensation for my troubles.

An absolutely terrible company in every way.

My moving experience with Ocean Moving and Storage has been an absolute nightmare.



My move went from Winter Park, FL to Manhattan, NY. Victor Gaslow contacted me about a month prior to my move after Id submitted an online request for a moving company. Victor spoke confidently of his company. He gave me an over the phone quote for my move of $1200 based on the amount of furniture that I owned and an estimate of how many boxes Id have. I would be paying half at pickup and half at delivery. Despite my better judgment I quickly jumped at the offer because it was less than half of what another company quoted. I told Victor that I wasnt sure of exactly how many boxes Id be moving. He informed me that I could call him at any time to report more or less items and hed adjust the quote for me.



About a week prior to the move I called Victor to inform him that I would have a few more boxes than we had originally estimated. He informed me that I shouldnt worry about it unless were moving something huge like a hot tub or a grand piano. I was reassured that it wouldnt need to be logged down. At this point I was fully aware that my price was most likely going to be higher than the quote.



On June 23rd the movers showed up. There were three of them total. Joe seemed to be in charge of the paperwork and pricing. Joe informed me that the price was going to be higher than the quote. I told him that I suspected it would be. He was unable to give me even a ballpark estimate when asked. Once about half of my belongings were on the truck he finally broke the news that I would be paying around $2500 for the move! I was shocked. Not only was half of my stuff already on their truck, but also the feeling of being shanghaied was beginning to sink in.



I was trapped. Half my stuff was on the truck and because of how soon it was to my move out date I had no choice but to agree to the pricing & and they knew it. After everything was said and done my move came out to around $2600! Another thing I was never informed about was the fact that they were also charging for the packing supplies like the tape that they were applying to all of my boxes very liberally. Of course, the contract stated that I agreed to knowing about the cost of packing supplies, but reading it on the actual contract itself was the first time I had been informed about it.



After everything was on the truck Joe pulled me aside and actually asked me for a tip. Repeatedly. Despite the fact that doing that was highly unprofessional and would ordinarily result in no tip, I tipped them. They had all of my stuff and I felt pressured to do so. Joe informed me that I would most likely have my stuff in NYC by Monday or Tuesday (the 29th) at the absolute latest.



I got to NYC on Monday with nothing but my dog and a suitcase. The entire move took two weeks, rather than the 5 business days they originally told me.



On top of all of that the deliverymen (who were different from the ones who picked up my stuff) were absolutely the rudest servicemen Ive ever dealt with in my entire life. They were constantly swearing at me about how heavy my belongings were. One of them even made fun of me over some of the things I owned. They also made fun of the size of the apartment I was living in. The best thing I can say about them is that they at least never asked for a tip, unlike the pickup guys.



Relocating was made many times more difficult and expensive than it should have been thanks to Ocean Moving. I spent two weeks sleeping on a floor without any possessions outside of what I packed in my suitcase and the entire experience cost me more than twice my estimate. I understand the way they charged based on how much space you take up on the truck, but they could easily be more accurate about their estimates. Joe, one of my pickup movers, even stated, no one ever pays what they think they should for this. My thoughts exactly, Joe.

My move with Ocean

I selected Ocean Moving & Storage for my move from Miami,Fl to Boston,Ma on August 5th 2009. The sales rep that i dealt with was great from beginning to end, she answered all my questions and made me feel more at ease. The movers arrived on time, packed and wrapped all my items in a timely yet professional manner and were on their way. My price did not go up one penny, so they were true to their estimate.

To sum things up, i had a wonderful experiance with Ocean Moving and i would recommend them to all my friends and family.

PRICE CHANGED 3 TIMES

I sent them a complete inventory including all sizes of boxes and items to be moved. After sending a deposit, the price changed 3 times! Oh, I forgot to add this item then it was the computer didn't save my last change so here is your new price. Then when the movers arrived I found out that their ;first flight of stairs is Free means that after 7 steps you are charged $75 per flight. The driver even admitted that he has never seen a house where you can get from the first floor to the second floor without going up more than 7 steps. Thats like saying the first set of car tires is free, but we consider 3 tires to be a set.

STAY AWAY FROM OCEAN. We ending up spending over 25% more than their original guaranteed quote. Their guarantee means nothing. Even though they had a complete list of every item, they still raised the price - !