Great Experience!!!!!!!!!!!!!



I contracted these guys not knowing what to expect because we were used to dealing with different movers. This year the way the economy is I had to select a more cost friendly mover. I was a little apprehensive but didnt have much choice. After careful review I selected Kings Vanlines and the entire experience was a breath of fresh air. The truck arrived on time. the company called me the day before and let me know that they would be arriving on time.My sales representative answered all of my questions and always got right back to me as soon as I called. And trust me, I called alot. I would estimate that from the time I put down a deposit I had to call at least twenty different times to get him to answer several questions that arose as we got closer to the move date. I knew he had to be tired of me. But like I was saying, the move date arrived and the guys, John and Ryan were fantastic.They wrapped everything and stacked it in the truck with care. After they were done I even tipped them and we were off to the destination. The delivery took about 7 days and we were right in the window they had promised. When everything arrived, the same driver and helper that picked me up were the same that delivered and that was a relief to me becuase I didnt want my items being transfered from truck to truck. They unloaded and I did get my weight tickets. I had gone over a couple hundred dollars but that was fine. There were some things that I had that I forgot to to tell Scott my sales rep. I have now unpacked everything and there were absolutely no damges at all! Thank you guys. I told you if the move didnt go well I would be your worst customer. But it went great and now I want to be your best. Thank you so much. I would recommend doing buisness with Kings Vanlines anytime.

Caught them red-handed!

SCAMMED, HOOD-WINKED & BAMBOOZLED!



King Van Lines (Plantation, FL/Van Nuys,Ca).

I was quoted $2465 for an estimated 4,930lbs of furniture. Do not accept an emailed quote, have it faxed instead! The day of the move the driver tried to convince me that I should pay for this move by cubic square feet instead of by weight, because he guesstimated that my furniture weighed 13,000lbs ($7,000+)...So he suggested that I lock-in the deal-of-the-day! He said my furniture took up 1600 cu sq ft on their truck, which was equivalent to a 10,000lb load, so I could lock-in the price $5,000...so even if my furniture weighed more than 10k, I would still ONLY be paying $5k..but if you pay by cu sq ft, the load isnt weighed, so you will never know what's behind door#1 lol. Once the blood-sucking-piranha's had my furniture 2 days after picking it up, they told me my load weighed 10,840lbs the total move would cost $5,700. I requested a copy of the weight tickets several times, was told they would be faxed, never received them. After 2 weeks of poor customer service & phone tag, I filed a complaint with the BBB in Florida & Calif, since they have 2 BBB accts. In Florida, they show 0 complaints, A-Rating, which is what I saw before being taken for a ride!...After my furniture was taken hostage and held for ransom, I found their BBB page in Calif with the complaints! So anyhoo, after filing the complaint, the 3rd party mediator sent me a copy of the weight tickets that showed my furniture weighed 10,840lbs. I disputed this because I didin't have that much furniture. They kept my furniture in their storage facility, since they offered 30-days of free storage. 27 days into the 30 days, I received an email from Chris saying my furniture would be auctioned-off soon. Day 29, the owner/Izhak tells me they are going to start deducting $400mth for storage fees from the money I already paid them. So anyway, I borrowed the ransom money, they hired some other moving company to bring my furniture. We met at the weight station, my furniture weighed ONLY 7,100lbs! 5 weeks of inconvenience, aggravation, sleeping on the floor, and living without refrigeration for nothing! The moving truck wasn't weighed empty before picking up my furniture, they told me the weigh station was closed in N.Calif in my town. They picked up my furniture and weighed the truck full first for the after weight...They weighed the empty truck for the before weight, 2 days later 400miles away near their office in S. Calif. Since some 18-wheelers can hold up to 400 gallons of diesel fuel..and diesel fuel weighs 7lbs per gallon..2800 extra pounds could possibly be added to your load, depending on how much fuel was in the truck at the time of weighing. Think about it..Your furniture plus a truck with a full gas tank (2800lbs)...then the empty truck with an empty gas tank...Guess who could be paying for the gas? Better YOU than ME!

They did a stand up job

Kings Van Lines moved my family from California to Ohio in September, and I have to say they did an outstanding job. We were initially contacted via email by Chris, a sales rep at Kings Van Lines. After we received an email explaining their services, we called in to get a more specific moving quote. Chris was so great. He went over an inventory list with my wife and I, explained all of the services that were included and what we could add additionally ins. if we wanted to. We opted to add full value insurance coverage and packing of our china. We were so comfortable with everything that Chris told us, that we went ahead and placed our reservation. Chris assured us that our price was locked in and would not increase and that we had secured the dates that we requested for the move. We still had two weeks before the actual move was to take place. In that two week period, we made a few changes to our inventory and packing requests and Chris gladly helped. On the day of pickup, the driver called at 9am to let us know he would be arriving within the hour. When the movers arrived (three guys total) they were so nice and helpful. They did a great job packing our china and taking great care of our furniture as they loaded it onto the moving truck. The driver said he would be arriving in Ohio two days later and to plan accordingly. On the delivery end, the crew arrived about thirty minutes earlier than they had planned (which was great). They placed all of our furniture where we told them and even unpacked our china for us! Overall, we were so nervous about moving and we had heard so many horror stories about a long distance move. This was one of the best reliefs I have ever felt. I hope that anyone reading this will contact Kings Van Lines if you are moving and you will be very pleased. I cannot thank everyone at Kings moving enough. Thank you! Thank you! Thank you!